Improve Customer Care Archives - humanisethenumbers.online

Episode 9: David Belbin of Clemence Hoar Cummings

Paul Shrimpling — Mon, 18 Jan 2021 16:06:00 +0000

I'd be surprised if any accountant would disagree with the fact that client loyalty is the cornerstone of the fees, profits and capital value of their firm.
Also very few firms would disagree or argue with the fact that clients that are loyal to them do so because of the quality of the relationship you have together.
Very few firms, in my experience, actually track and measure either the quantity or the quality of their client interactions - number of meetings, number of zoom meetings, number of calls etc.

In this podcast, you'll hear David Belbin and I lock horns a little bit!
We talk about Arsene Wenger and Mike Tyson, and why this is relevant to you and your firm.
It's relevant, because David brings up a really valuable point I think.

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Episode 6: Brendon Howlett of Wood and Disney

Paul Shrimpling — Sat, 02 Jan 2021 07:14:00 +0000

How would one of your favorite business owner clients feel if they were approached by another accountancy firm that was genuinely wholeheartedly committed to building a better future for them and their business.
Listen to this podcast with that accountancy firm they're called Wood and Disney.

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Episode 3: Mark Telford of Telfords Chartered Accountants

Paul Shrimpling — Wed, 02 Dec 2020 17:00:00 +0000

Mark and his team have worked remotely for years. It's not just something that they've created over the recent months thanks to the pandemic.
Mark shares, what and how they do that on this podcast interview..

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Episode 2: Nigel and Nikki Adams of Ad Valorem

Paul Shrimpling — Tue, 04 Aug 2020 16:48:22 +0000

Nikki and Nigel Adams have transformed their kitchen-table accountancy firm into a multi-million pound multi-office firm packed with high quality highly motivated people.

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Episode 1: Will Farnell and Peter Jarman

Paul Shrimpling — Tue, 04 Aug 2020 15:37:37 +0000

Will Farnell of Farnell Clarke and Peter Jarman of PJCO Accountants, two of the most advanced digital firms, share their thoughts on how book keeping plays such a jugular role in their firm.

They share the nitty gritty details about what they do and how they do it.

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