March 2, 2021

How exactly do you build a stronger connection with each and every one of your team so that each and every one of them are more productive, generate a higher standard of work and ultimately deliver greater bottom-line profits to you and your firm?

On this Humanise the Numbers podcast discussion with Wayne Hockley from Anthony Russell, you’ll hear Wayne describe in detail how they’ve moved their firm from a monthly rhythm for production workflow to a weekly rhythm around production workflow.

Plus, you’ll hear how important it’s been to drive more regular weekly, if not daily, contact with each and every member of their team.

That may sound inefficient, but this approach by Wayne and his fellow partner Tony has delivered effective results and effective bottom-line profits for their firm.

So why not join me on this podcast interview?

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February 22, 2021

What would it be like knowing with absolute certainty:

Where you’re taking your firm?
What the vision of your firm is?
The goals you’ve set for yourself – for the next ten years!
Knowing with concrete certainty that you’re going to get there.

In this discussion with Jo Drinkwater of Grant McKnight in the West Midlands, you’ll see, hear even feel Jo’s confidence and optimism about the future of her business, her growing team and the work she’s doing with her clients.

You’ll really get a sense of her zeal, enthusiasm and joy of running her relatively new business.

Hopefully you’ll be inspired by that energy and get something of real value from this discussion.

So please join me on this podcast and meet Jo Drinkwater and feed off the positivity and optimism she shares..

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February 15, 2021

How come some accountants are really good at connecting with their business owner clients and other accountants are less good, less effective at building that personal connection with their business owner clients?

On this podcast interview, you’ll hear Luke Smith of Purpose – this is part two of a two-part discussion I had with Luke recently.

Myself and a bunch of accountants actually grill Luke on this podcast and you’ll hear Luke describe what it is his team are doing to ensure that there’s a real connection in every year-end meeting between his team and his business owner clients.

I hope you enjoy the podcast.

Listen here

February 10, 2021

How do you explain to clients the value behind you charging them in excess of 2% of the turnover of their business?

How do you explain that a million pound turnover business can, should, and willingly, pay you £20,000 or more per annum for the work that you do with them?

On this podcast interview (the first of 2) with Luke Smith of his firm Purpose, you’ll hear Luke describe in detail what he says, what he does, how he says it and how he does it to earn the right to charge an average fee across all of of clients in excess of £20,000.

So why not join me on this podcast and hear what Luke has to say about how he does a brilliant job of working with these clients and also demonstrates the value that his firm delivers to his clients.

I hope you enjoy the podcast.

Listen here

February 2, 2021

It’s a challenging question to ask you how committed you are to the mental well-being of your team and during tumultuous and trying times it’s an important question.
It’s likely you’re doing everything you can to facilitate, assist and support your team so that they thrive as well as supporting your clients so that they thrive too.

In this podcast discussion, with Martin Horton of Rivington Accounts, you’ll hear Martin share his commitment and levels of support – weekly and monthly support – around the mental wellbeing of his team at an important time.
So why not join me to listen to the podcast discussion with Martin and please, if you get the opportunity, share in the comments your own stories and what you think about Martin’s monthly committed support and the ways he’s looking after the wellbeing of his team. I hope you enjoy the podcast.

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January 26, 2021

Have you ever wondered seriously about the value your client’s experience of working with your accountancy firm?
You know, the payoff they get from working with you, working with your team and getting the services that you deliver to your clients?
On this Humanise The Numbers podcast interview I’m talking to Coral Tolley-Fletcher and Jonathan Vowles of JVCA – based in Cranfield, Milton Keynes – and I have a sneaking suspicion I ambushed Coral and Jonathan a little around their views of the value that they and their firm deliver to their clients.
And we have, what I believe, is a valuable conversation about the two types of value, the two aspects of value or payoff as I like to call it.
One being the functional, factual, financial payoff that your client’s experience in working with your firm and the other being the emotional payoff, you know, that sense of reassurance, certainty and confidence that ‘everything’s all right in the world’ that clients get from working with you, their accountant.

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January 18, 2021

I’d be surprised if any accountant would disagree with the fact that client loyalty is the cornerstone of the fees, profits and capital value of their firm.
Also very few firms would disagree or argue with the fact that clients that are loyal to them do so because of the quality of the relationship you have together.
Very few firms, in my experience, actually track and measure either the quantity or the quality of their client interactions – number of meetings, number of zoom meetings, number of calls etc.

In this podcast, you’ll hear David Belbin and I lock horns a little bit!
We talk about Arsene Wenger and Mike Tyson, and why this is relevant to you and your firm.
It’s relevant, because David brings up a really valuable point I think.

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January 12, 2021

Some firms have got a really healthy advisory part to their practices and have that compliance work taking place as well, but very few firms are advisory only. Rob Boll in his firm of 30 people called Evoke is dedicated entirely to advisory work.

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January 6, 2021

I’d be surprised if any accountant or any accountancy firm wouldn’t want to work with high growth, ambitious entrepreneurial business owners.

And that’s exactly what Steve Timmis at Sempar Accountancy & Tax is doing.

Listen here

January 2, 2021

How would one of your favorite business owner clients feel if they were approached by another accountancy firm that was genuinely wholeheartedly committed to building a better future for them and their business.
Listen to this podcast with that accountancy firm they’re called Wood and Disney.

Listen here

December 14, 2020

Have you ever wondered how to get more production out of your production team?

In this podcast interview I’m talking with Kat Wellum-Kent of multi-partner multi office firm Monahans, down in the Southwest of the UK and Kat with her 45 strong production team have started a number of initiatives to do just that.

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December 9, 2020

In this podcast interview with Sean Farnell you’ll hear him sharing his insights and what and how they ensure enough points of contact between the management team and the production team and the positive impact it has on their firm.

You’ll also hear how lockdown has brought about great improvements in the productivity of their firm.

Listen here