Episode 151: Paul Miller Resources

https://humanisethenumbers.online/episode-150-paul-miller-of-cornish-accounting-solutions/

https://vimeo.com/1126867123

1. Listen to this Humanise The Numbers podcast with Paul Miller of Cornish Accounting Solutions. Paul talks about his 42 years in the profession and why he loves working with the right team and the right clients.

2. Listen to this Humanise The Numbers podcast with Paul Miller of Cornish Accounting Solutions. Paul shares his thoughts about the importance of stories and why part of the client relationship is helping them understand their business by telling the story of the numbers.

3. Listen to this Humanise The Numbers podcast with Paul Miller of Cornish Accounting Solutions. Paul shares his outlook on life following a serious illness and why he now carefully chooses the people he works with and the way he works. He often looks back to ensure he does not forget.

https://humanisethenumbers.online/episode-150-paul-miller-of-cornish-accounting-solutions/

1. Listen to this Humanise The Numbers podcast with Paul Miller of Cornish Accounting Solutions. Paul talks about his 42 years in the accounting profession, the encouragement he received from his father, and why the work he does now is about the relationships, not the transactions.

2. Listen to this Humanise The Numbers podcast with Paul Miller of Cornish Accounting Solutions. Paul describes himself as a storyteller. He believes his job as an accountant is to interpret the numbers for their business owner clients so that they understand the story of their business. He quotes Steve Jobs:  'The most important person in the world is a storyteller, for the storyteller sets the agenda, culture, and values for generations yet to come.'

3. Listen to this Humanise The Numbers podcast with Paul Miller of Cornish Accounting Solutions. Paul uses the phrase 'facts sell, stories sell' and believes clients understand their numbers more if you go through real-life examples and share stories with them. This helps build a sense of belonging in a tribe and creates a closer relationship with your customer.

4. Listen to this Humanise The Numbers podcast with Paul Miller of Cornish Accounting Solutions. Paul talks about the word 'advisor' and believes the role of the accountant is that of a consigliere, family retainer, or advisor, someone who is there through thick and thin. He discusses the importance of checking in with your clients, ensuring the emotional balance sheet is always in credit and making clients feel important.

5. Listen to this Humanise The Numbers podcast with Paul Miller of Cornish Accounting Solutions. Paul explains how he uses technology to help him check in with clients and why it nearly always leads to extra work. He believes regular connection with your clients creates 'stickiness'.

6. Listen to this Humanise The Numbers podcast with Paul Miller of Cornish Accounting Solutions. Paul shares how his scare with meningitis refocused the way he worked in his business. He has had to make some hard choices, and he feels that it is important not to forget about that time to ensure he doesn't make the same mistakes.

7. Listen to this Humanise The Numbers podcast with Paul Miller of Cornish Accounting Solutions. Paul talks about the success he has had using Xero, as an early adopter, taking the entire team to XeroCon in Sydney and winning the Xero Award in 2015.

8. Listen to this Humanise The Numbers podcast with Paul Miller of Cornish Accounting Solutions. Paul talks about his client selection and deselection process and why this shows the team he cares about them. They only work with the clients that are right for them.  He shares the questions they ask through this process and why he will only work with clients that he likes and to whom he can add value.

9. Listen to this Humanise The Numbers podcast with Paul Miller of Cornish Accounting Solutions. Paul talks about his 'sacred cow' and 'magic wand' lists and how and why they work for him and the team.

10. Listen to this Humanise The Numbers podcast with Paul Miller of Cornish Accounting Solutions. Paul shares the process that led to him writing a book, what that process was like, and how he uses his book with clients and to promote his firm. He also discusses his plans for his second book and the influence of Michael Gerber.

11. Listen to this Humanise The Numbers podcast with Paul Miller of Cornish Accounting Solutions. Paul discusses the value of asking an open-ended question and how having a face-to-face meeting with a client can uncover what he calls ADHD – Ambitions, Dreams, Hopes and Desires. He also shares why he thinks one of the greatest questions in the English language is 'why?'.

12. Listen to this Humanise The Numbers podcast with Paul Miller of Cornish Accounting Solutions. Paul shares his thoughts on the future of the profession, why we often undervalue ourselves, and why soft skills are going to play a dominant role in the future of successful accountants. Listen to him share a brilliant story about the Smith/Smyth clients.

https://humanisethenumbers.online/episode-150-paul-miller-of-cornish-accounting-solutions/

<div id="buzzsprout-player-18287889"></div><script src="https://www.buzzsprout.com/1164563/episodes/18287889-paul-miller-founder-of-cornish-accounting-solutions.js?container_id=buzzsprout-player-18287889&player=small" type="text/javascript" charset="utf-8"></script>

Here is a soundbite of the interview with Paul