Connect with Billie
1. Listen to this Humanise The Numbers podcast with Billie Mcloughlin, Practice Consultant at 20:20 Innovation Training Ltd, as she discusses the advantages and disadvantages of AI.
2. Listen to this Humanise The Numbers podcast with Billie Mcloughlin, Practice Consultant at 20:20 Innovation Training Ltd. Billie discusses why empathy matters.
3. Listen to this Humanise The Numbers podcast with Billie Mcloughlin, Practice Consultant at 20:20 Innovation Training Ltd. Billie shares what she means by 'your vibe attracts your tribe'.
1. Listen to this Humanise The Numbers podcast with Billie Mcloughlin, Practice Consultant at 20:20 Innovation Training Ltd, as Billie and Paul discuss KPIs and how to ensure that you are measuring the right things in your firm. Billie shares how profitability has now become a key measure for firms who are investing heavily in software and technology.
2. Listen to this Humanise The Numbers podcast with Billie Mcloughlin, Practice Consultant at 20:20 Innovation Training Ltd. Billie discusses how accountant and client relationships have evolved since the pandemic, sharing both the positives and the negatives of this. She believes that there is still no replacement for face-to-face interaction with your clients.
3. Listen to this Humanise The Numbers podcast with Billie Mcloughlin, Practice Consultant at 20:20 Innovation Training Ltd, as she shares how using a Net Promoter Score KPI helped a client win more business, and why this metric can be an important business measure.
4. Listen to this Humanise The Numbers podcast with Billie Mcloughlin, Practice Consultant at 20:20 Innovation Training Ltd, as she and Paul discuss KPIs. Billie shares the key metrics that firms she is interacting with are measuring.
5. Listen to this Humanise The Numbers podcast with Billie Mcloughlin, Practice Consultant at 20:20 Innovation Training Ltd. Billie discusses why it's important to know what you want your firm to look like and what kind of clients you want to work with. She uses the phrase 'your vibe attracts your tribe'. Listen to what this means here:
6. Listen to this Humanise The Numbers podcast with Billie Mcloughlin, Practice Consultant at 20:20 Innovation Training Ltd, as Billie and Paul discuss the importance of a firm finding its core purpose. Billie shares that many firms do not see this as a priority but, when a firm steps back and takes the time to work on their core purpose, it propels them forward. People start to notice them because they are practising what they preach. To ensure their core purpose is real, good firms do the work, invest the time and then live it.
7. Listen to this Humanise The Numbers podcast with Billie Mcloughlin, Practice Consultant at 20:20 Innovation Training Ltd. Billie and Paul discuss recruitment and the importance of ensuring you have a mix of different people in your team and why this matters in terms of the roles they do and the ambition they have within your firm. You want to develop soft skills in your business, but you also need people with functional and financial skills.
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Here is a soundbite of the interview with Billie
