March 13, 2024

Episode 107: Nicky Clough – Director at Insight Training

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The Story

When someone says to me that the numbers are the outputs, and it's the team, it's the humans, that are the inputs, you can imagine I'm all ears.

In this podcast discussion with Nicky Clough of Insight Training, you'll hear Nicky unpack and expand on those thoughts. Yes, accountants are obsessed with the numbers, quite rightly so, because that's their area of expertise, but maybe we should also be obsessed with the humans in our firms, the people, and what we do to build their knowledge and skills.

Nicky talks about the importance of building self-awareness as, when there's a higher degree of self-awareness, there's the willingness, the motivation, the ability, even, to build knowledge and skill.

I hope you get something of real value from this discussion with Nicky Clough – I certainly did.

Please scroll down this episode page for the contact information for Nicky and for the additional, downloadable resources mentioned in this podcast.

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Resources relating to this podcast:

During the podcast, Paul and Robert discuss the value of KPIs for both the team and the clients. Robert talks about the typical KPIs for a hospitality business and their importance to management and to the wider team. He feels that when the team have KPIs they are more invested and better connected to the KPIs of their manager, as well as to the business as a whole.

From his team’s point of view, Robert thinks that quarterly goals are too broad, so they have introduced monthly meetings with each team member to ensure that their current KPIs and goals are still correct and achievable.

Rob's main KPI is team happiness – if they are happy, the clients are happy.

Most accountancy firm owners and managing partners measure what they think is right rather than measure what matters most.

We know accountants love to track and measure – let’s make sure you track and measure the right things in your firm. Click here to read this Business Breakthrough report – Healthy Heartfelt KPIs – and discover how to use them as key PREDICTIVE indicators.



Towards the end of the podcast, Robert and Paul discuss leading and managing change and how there is just never enough time to get eveything done. Rob talks about the discipline he attaches to his running and admits that he does not always get the work/life balance right.

He mentions a book called Atomic Habits, by James Clear, that outlines how small changes can make a big difference. Here is a link to the book.



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