May 1, 2024

Episode 112: Rebecca Mihalic of businessDEPOT


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The Story

When you listen in to a conversation with a leader of an accounting business with over 100 people, and you hear how seriously they take investment in their team now so that it delivers a return in 12, 18, 24 or even 36 months, it's well worth considering what’s being said.

So, when Rebecca Mihalic of the Australian firm businessDEPOT talks about taking team members along to client meetings, not as a piece of furniture (to use her language), but as active participants in the meeting, using the tools of the meeting to enable them to contribute in a valuable, meaningful way, you can see how Rebecca is growing her team to deliver a result for her personally. She can cascade client relationship work to others, work that otherwise might not happen.

It's a valuable discussion. There's a phrase towards the end of the discussion where Rebecca talks about creating a safe space to fail and a safe space to win as being one of the fundamental concepts that she uses when leading and managing her team.

Please scroll down the episode page for this podcast for the contact information for Rebecca and for the additional, downloadable resources mentioned in the podcast.

The Solution:





Connect with Rebecca

Connect with Paul

Resources relating to this podcast:

During the podcast, Paul and Robert discuss the value of KPIs for both the team and the clients. Robert talks about the typical KPIs for a hospitality business and their importance to management and to the wider team. He feels that when the team have KPIs they are more invested and better connected to the KPIs of their manager, as well as to the business as a whole.

From his team’s point of view, Robert thinks that quarterly goals are too broad, so they have introduced monthly meetings with each team member to ensure that their current KPIs and goals are still correct and achievable.

Rob's main KPI is team happiness – if they are happy, the clients are happy.

Most accountancy firm owners and managing partners measure what they think is right rather than measure what matters most.

We know accountants love to track and measure – let’s make sure you track and measure the right things in your firm. Click here to read this Business Breakthrough report – Healthy Heartfelt KPIs – and discover how to use them as key PREDICTIVE indicators.

Towards the end of the podcast, Robert and Paul discuss leading and managing change and how there is just never enough time to get eveything done. Rob talks about the discipline he attaches to his running and admits that he does not always get the work/life balance right.

He mentions a book called Atomic Habits, by James Clear, that outlines how small changes can make a big difference. Here is a link to the book.

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