Connect with Rhys
1. Listen to this Humanise The Numbers podcast with Rhys Madoc, Chief Executive Officer at UHY International, as he discusses the importance of an enquiring mind.
2. Listen to this Humanise The Numbers podcast with Rhys Madoc, Chief Executive Officer at UHY International, as he talks about the importance of diagnosing, not just selling.
3. Listen to this Humanise The Numbers podcast with Rhys Madoc, Chief Executive Officer at UHY International, as he shares the skills needed to be a trusted advisor to your clients.
1. Listen to this Humanise The Numbers podcast with Rhys Madoc, Chief Executive Officer at UHY International. Rhys talks about the numbers that provide the backbone for discussions with your clients. He describes them as the baseline – once you know the numbers, you can have deeper conversations with your clients, build relationships and provide pathways to help them deal with their issues. It all starts with the numbers.
2. Listen to this Humanise The Numbers podcast with Rhys Madoc, Chief Executive Officer at UHY International, as he talks about being a trusted advisor and shares the key skills necessary to be a better advisor to your clients.
He mentions being up to date with the services your clients can access and the importance of understanding a client's business. He believes that, when it comes to engaging with your clients, the key attribute is having an enquiring mind and asking lots of pertinent questions. Only then can you understand the challenges your client may be experiencing and the impact of these on their business, and only then can you work with them to fix it.
3. Listen to this Humanise The Numbers podcast with Rhys Madoc, Chief Executive Officer at UHY International. Rhys discusses the importance of diagnosis. This is about appreciating and understanding your client – where they are now, what they have been through, their challenges and issues and the impact that these are having on their business.
There are key skills attributed to diagnosis, and Rhys discusses them in detail in this podcast. Listen here:
4. Listen to this Humanise The Numbers podcast with Rhys Madoc, Chief Executive Officer at UHY International, as he discusses the importance of asking the right questions in a manner your clients will understand – using your client's language. Understand your client's concerns and you can plan the services you offer and provide a series of steps to enable you to work with them on their journey.
5. Listen to this Humanise The Numbers podcast with Rhys Madoc, Chief Executive Officer at UHY International, as he talks about how the relationship with your clients is 'the client's greater journey'. It's not simply about selling services, it's about listening to what your client says, diagnosing the issues they have, and then putting together a package of services that support them and help them on their journey, with you as trusted advisor being there every step of the way. He knows that tech plays a big part in the future for accountants and their clients, but he believes the biggest growth opportunities still come from the softer skills, the human interactions.
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Here is a soundbite of the interview with Rhys.
