How do you, as a firm, end up with a culture where everyone within the firm holds everyone else to account for the standards of the work they do and the way they behave?
It's not just a top down accountability.
It's top down, bottom up, side to side accountability because everyone has that drive, enthusiasm and verve for achieving performance and behavioural standards that everyone in the firm holds dear.
Join me on this podcast interview with Neil Ballard and Rachel Barry of Lewis Ballard, a 24 person, two office firm in South Wales.
Neil and Rachel also happen to be father and daughter.
Hear exactly how they've created this culture of accountability thanks to some monthly routines around team feedback.
Hear also about the impact 360-degree feedback has had on Neil, the managing director, and how they connect in a stronger, deeper and a more emotionally, valuable way with their clients because of their approach to a communication strategy.
So please join me, Neil and Rachel, on this humanisethenumbers.online podcast.
I look forward to hearing and hopefully reading your feedback on, what I think, is a really valuable discussion.
"For us it's about developing them as people.
We absolutely believe that whoever comes to us, we always want them to leave better people, not just better accountants, better people."
Connect with Neil
Connect with Rachel
Connect with Paul
Working in a family business
A corporate edge
Building a team that hold each other to account
Building a healthy team culture
Bringing science to the recruitment process
Communicating to clients in their language
Communication within the practice
Zero doubt around the core values in the business
Building accountability around a set of values
Monthly team feedback
Getting back in the office / Developing your people
Click the play button below and use the slider on the audio below to get quickly to the chapters in the podcast.