Episode 164: Natasha Frangos Resources

https://humanisethenumbers.online/episode-164-natasha-frangos-managing-partner-at-haysmac/

https://vimeo.com/1192203676?fl=tl&fe=ec

1. Listen to this Humanise The Numbers podcast with Natasha Frangos, Managing Partner at HaysMac. Natasha discusses the importance of their staff engagement surveys and the actions they drove.

2. Listen to this Humanise The Numbers podcast with Natasha Frangos, Managing Partner at HaysMac. Natasha talks about the importance of psychological safety in the workplace and why this starts with management.

3. Listen to this Humanise The Numbers podcast with Natasha Frangos, Managing Partner at HaysMac. Natasha talks about the importance of being a partner-led firm and why that can give them more flexibility in the AI space.

https://humanisethenumbers.online/episode-164-natasha-frangos-managing-partner-at-haysmac/

1. Listen to this Humanise The Numbers podcast with Natasha Frangos, Managing Partner at HaysMac. Natasha shares how growth really comes from people, explaining that, when you build your firm around your people, your clients, and your leaders, the numbers naturally follow. It is a powerful shift in thinking that challenges traditional performance models.

She also talks about how the inputs actually matter more than the outputs. If you focus on hiring the right people, developing them, and creating an environment in which they can thrive, results become a by-product, rather than the goal. That reframes how success is measured.

There is something refreshing about hearing that financials are not the starting point. They are simply the outcome of consistent, human-centred decisions. It takes the pressure off chasing metrics and puts it back onto creating meaningful experiences.

It is a reminder that strong businesses are not built on numbers alone. They are built on people doing their best work in environments that allow them to grow and to contribute.

2. Listen to this Humanise The Numbers podcast with Natasha Frangos, Managing Partner at HaysMac. Natasha discusses what it means to truly humanise the numbers. She describes it as putting people at the centre of everything, from strategy to culture to growth decisions. It sounds simple, but it requires discipline.

She focuses on three key groups:  the team, the clients, and the leaders. When those three are aligned and supported, everything else flows. The business performs because the humans within it are performing.

What stands out is how intentional this approach is. It is not accidental culture. It is designed and reinforced through everyday actions and decisions.

3. Listen to this Humanise The Numbers podcast with Natasha Frangos, Managing Partner at HaysMac. Natasha shares how team engagement is one of the most powerful indicators of success. She highlights that their team engagement score sits in the high eighties, well above industry benchmarks.

But what matters more is what that score represents. It shows that people understand their purpose, believe in the firm’s values, and know where they are heading.

She explains that these are the numbers she pays attention to. Not just revenue or profit, but how people feel about their work and their role in the business.

It is a reminder that engagement is not a soft metric. It is a leading indicator of performance, retention, and long-term growth.

4. Listen to this Humanise The Numbers podcast with Natasha Frangos, Managing Partner at HaysMac. Natasha discusses why investing in people is not up for debate. She is clear that if you want a sustainable future, you have to grow your own talent. There is no shortcut.

She talks about how developing future leaders is essential to protecting the long-term health of the business. Without that focus, the whole model starts to break down.

What is interesting is that this is not framed as a cost. It is seen as a necessity for survival and success. That mindset changes the conversation completely.

5. Listen to this Humanise The Numbers podcast with Natasha Frangos, Managing Partner at HaysMac. Natasha shares her thoughts on autonomy and how it works within a business. She describes it as freedom within a framework, not a free-for-all.

She acknowledges that not everyone wants autonomy, and that is okay. The key is having managers who can identify who is ready for it and support them properly.

There is also honesty in recognising that sometimes it does not work. And when it doesn’t, leaders need to have those difficult conversations and redirect people.

It shows that encouraging autonomy is not just about providing freedom. It is about guidance, support, and trust in equal measure.

6. Listen to this Humanise The Numbers podcast with Natasha Frangos, Managing Partner at HaysMac. Natasha discusses how fairness underpins engagement and motivation. She explains how creating multiple touchpoints and clear structures helps ensure that everyone has a voice.

From being part of both a department and a sector, to having clear career pathways, people can see where they fit and how they can progress. That visibility builds confidence.

She highlights how documenting career progression made a huge difference. When people know what is expected, they are far more likely to succeed.

7. Listen to this Humanise The Numbers podcast with Natasha Frangos, Managing Partner at HaysMac. Natasha shares why managers are the key to everything. She recognises that leadership capability directly impacts engagement, culture, and performance.

She talks about launching a structured line manager training programme to ensure consistency. It focuses on real skills, such as handling difficult conversations and delivering meaningful appraisals.

What stands out is how this all came about from listening to feedback. The data revealed inconsistencies, and the business responded with action.

It is a strong example of how listening, learning, and evolving build better leadership across the firm.

8. Listen to this Humanise The Numbers podcast with Natasha Frangos, Managing Partner at HaysMac. Natasha discusses how actions must follow data. She is clear that surveys are only valuable if they lead to change. Otherwise, they are just noise.

She explains how every insight from their engagement surveys is turned into action points. That shows people they have been heard, which builds trust.

There is a sense of accountability in her approach. If people take the time to share feedback, leaders have a responsibility to respond.

It is a simple idea, but one many organisations miss. Listening is only half the job. Acting is what really matters.

9. Listen to this Humanise The Numbers podcast with Natasha Frangos, Managing Partner at HaysMac. Natasha shares how passion drives growth. She explains that many of their sectors started from individual interests within the team.

Whether it was hospitality, fashion, or sport, people pursued what they loved and built something meaningful around it. That energy translated into business growth.

It highlights the power of tapping into what people genuinely care about. When work aligns with personal passion, the results are stronger.

It is a great reminder that growth does not always come from a top-down strategy. Sometimes it starts with someone saying, I love this and I want to build something around it.

10. Listen to this Humanise The Numbers podcast with Natasha Frangos, Managing Partner at HaysMac. Natasha discusses how client relationships are built through community and care. She explains how creating sector communities brings clients together and adds real value beyond services.

She also talks about being proactive, not just reactive, holding regular conversations, sharing insights, and spotting opportunities before clients ask for them.

One standout idea is treating client relationships as something you nurture continuously, not just when there is a problem to solve.

It is a reminder that strong client relationships are built on genuine interest, consistent communication, and a desire to help clients succeed.

https://humanisethenumbers.online/episode-164-natasha-frangos-managing-partner-at-haysmac/

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Here is a soundbite of the interview with Natasha: