What must your firm do – with your client managers, client directors, and client partners – to better demonstrate value to your clients? This matters because, if you don't demonstrate better value to your clients, they won't appreciate paying you more, they may not recommend you, and they probably won't want to buy additional services. Your team’s understanding in a crystal-clear way how you deliver value and how your clients perceive value are crucial components when it comes to humanising the numbers for you and your firm. In this podcast with Martin Bissett, who's worked in this commercial space with accountants for 30 years, we unpack what it is that makes up the value equation for clients, business leaders, and business owners, and how you can better communicate that value to them. Please check out the Martin Bissett podcast and scroll down this episode page for the contact information for Martin and for the additional downloadable resources mentioned in the podcast. |
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Remarkable Practice Client Manager Programme
You secure your firm’s future growth and profitability when your clients are loyal, recommend you more, buy additional services and are open to regular price increases.
And what drives all of that?
Not just technical quality. Not just deadlines met.
It’s the behaviour and mindset of your client managers.
When your client managers improve how they engage and care for clients, your firm’s results improve.
So the question is: Could you be doing more to build your client managers’ skills and mindset?
That’s exactly what our Client Manager Programme is designed to do.
It helps client managers:
- Build deeper client relationships
- Deliver value beyond the numbers
- Handle pricing conversations with confidence
- Spot and act on opportunities for additional services
Great client care is no longer a soft skill. It is a strategic advantage.
Click the button below to read more about our Remarkable Client Manager Programme and, if you want to discuss it further, please get in touch via the 'chat with us now' button on the website. You'll speak to a real person, not a bot!
Your Firm’s Future – by Douglas Aitken and Paul Shrimpling of Remarkable Practice
In a world of constant change, uncertainty, and increasing client expectations, one thing separates ambitious firms from the rest: strategic health.
In our book, Your Firm’s Future, we share a practical framework built around 8 essential questions that will help you assess and build your firm's strategic health.
Why does strategic health matter so much? Because when your firm is strategically healthy, it benefits your team, your clients, in fact, everyone connected with your firm.
Strategic health isn’t just an internal metric. It delivers a better outcome for everyone connected to your firm.
Click the button below to take the strategic health of your firm seriously by completing our Strategic Health Diagnostic
or
click the button below that to buy the book.