September 28, 2026

Episode 173: Ben Knapp, Managing Director at Nuvo

0  comments

Share this:

The Story

I suspect you'd agree with the statement that fast-growing firms are more likely to experience greater challenges and difficulties, and more curveballs and spanners in the works, than slower-growing firms.

In this podcast with Ben Knapp, MD of Nuvo, you've got someone whose firm has acquired 45 firms in recent times and is growing towards £100 million in turnover by 2030 from a very humble start – so growing fast!

Ben shares what's going well in the firm and discusses the KPIs that have made a real, positive difference.  But he's also open about some of the challenges that they're experiencing.

I've been able to learn a lot from my discussion with Ben. It’s a podcast worth diving into, please also scroll down the podcast’s episode page for the contact information for Ben and for the additional downloadable resources mentioned in the podcast.

The Solution:


  • SHOW NOTES

  • TRANSCRIPT

  • CHAPTER MARKERS

SHOW NOTES

Connect with Ben

Connect with Doug

Connect with Paul


Resources relating to this podcast:

Click the button below to discover more about the Accountants Growth Academy.

Remarkable Practice Client Manager Programme

You secure your firm’s future growth and profitability when your clients are loyal, recommend you more, buy additional services and are open to regular price increases.

And what drives all of that?

Not just technical quality. Not just deadlines met.

It’s the behaviour and mindset of your client managers.

When your client managers improve how they engage and care for clients, your firm’s results improve.

So the question is: Could you be doing more to build your client managers’ skills and mindset?

That’s exactly what our Client Manager Programme is designed to do.

It helps client managers:

  • Build deeper client relationships
  • Deliver value beyond the numbers
  • Handle pricing conversations with confidence
  • Spot and act on opportunities for additional services

Great client care is no longer a soft skill. It is a strategic advantage.

Click the button below to read more about our Remarkable Client Manager Programme and, if you want to discuss it further, please get in touch via the 'chat with us now' button on the website. You'll speak to a real person, not a bot!

Your Firm’s Future – by Douglas Aitken and Paul Shrimpling of Remarkable Practice

In a world of constant change, uncertainty, and increasing client expectations, one thing separates ambitious firms from the rest: strategic health.

In our book, Your Firm’s Future, we share a practical framework built around 8 essential questions that will help you assess and build your firm's strategic health.

Why does strategic health matter so much? Because when your firm is strategically healthy, it benefits your team, your clients, in fact, everyone connected with your firm.

Strategic health isn’t just an internal metric. It delivers a better outcome for everyone connected to your firm.

Click the button below to take the strategic health of your firm seriously by completing our Strategic Health Diagnostic

or

click the button below that to buy the book.



podcast sponsors

Never Miss An Episode

There's a new episode every week or two!  


We'll send you an email as soon as it's published so you can stay on top of how you can Humanise The Numbers in your firm.