Episode 81: Lucy Cohen Resources


Guest Details

Connect with Lucy

Promo Video Link

Short intro video for this podcast episode

Episode introduction copy

When we started the Humanise the Numbers podcast, it was a bit of an experiment to see if there was any life in talking with leaders of accounting firms and some of the top advisors to the profession from around the world.

And now, two years on, it's no longer an experiment, because I consider it a privilege to be able to have deep, meaningful, valuable conversations with leaders in the profession.

And it's not surprising, is it, when you come across a great leader of a great firm, that they'd want to focus on reducing the grunt work, they'd want to have a real systems approach to support reducing the grunt work. They'd want to recruit and support the right people and at the same time build in accountability so that high performance can be measured.

And that's exactly what Lucy Cohen at Mazuma is doing. I can't tell you how much I enjoyed this conversation with Lucy, especially the value of the small comments that Lucy makes throughout the discussion.

And if you've followed what we do at Remarkable Practice and my obsession with KPIs (Key Predictive Indicators, not just Key Performance Indicators), I was very keen to understand Lucy's approach to measuring the performance of the team and how she brings that to bear, so that their 35-strong team have a sense of achievement and deliver a great result across their 3000 clients.  This is a really interesting team member-to-client ratio, and they actually measure the number of calls that take place between clients and team members – approximately 750 calls a week.

It's definitely worth your while to check out this Humanise The Numbers podcast with Lucy Cohen from Mazuma.

I hope you enjoy it as much as I did.

Once on the episode page, please scroll down for the contact information for Lucy and additional, downloadable resources mentioned in this podcast.

Tweets For This Episode 

1. Listen to this fascinating Humanise The Numbers podcast with Lucy Cohen of Mazuma on the importance of KPI's to the success of her team and her firm.


2. Listen to this podcast discussion with Lucy Cohen of Mazuma on never settling for mediocrity.


3. Listen to this podcast with Lucy Cohen of Mazuma on why it's vital to have the right people in the right seats on the bus.


LinkedIn Posts For This Episode

1. In this review I'll be sharing the highlights of a fascinating discussion with Lucy Cohen of Mazuma. Lucy discusses many aspects of her business and shares some things very close to her heart. She talks about her troubles with anxiety and how she deals with issues that at the time feel overwhelming, she is also very honest about the expectations she puts on herself and her team and the way she has set her business up to be always striving to be the best and looking for more.


Listen here: https://humanisethenumbers.online/episode-81-lucy-cohen-co-founder-of-mazuma/

2. Listen to this podcast discussion with Lucy Cohen of Mazuma, on the difference between being busy and feeling busy and how time blocking, the right KPIs, deadlines and accountability give the team some perspective on the tasks that need to be done, so that jobs do not expand to fill time.


3. Listen to this Humanise The Numbers Podcast with Lucy Cohen of Mazuma on working with the right clients and building relationships through regular contact with these clients. Mazuma works with micro businesses, with less than 500K turnover and normally less than 5 in the team. Lucy and her team have targeted these businesses because they know the advice they need and they fit with their processes and systems, the marketing and onboarding support this future client acquisition and enable them to serve their 3000 clients with 35 staff very well. Listen here to discover the importance to Lucy of working with the right people.


Embed Code For This Episode

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Soundbite for this episode

Here is a soundbite of the interview with Lucy Cohen