The Story

It can't be easy to transform an accountancy firm from one that's charging clients about £200 a month to one that's charging clients in excess of £1000 pounds a month.

It can't be easy to grow from scratch an offshoring team out in the Philippines – from zero to ten in just twelve months.

And it can't be easy to approach every one of your 30 team members across two locations and ensure that every one of them gets what they want out of working in your practice, on a really personal level.

That's what Robert Fiford of DJCA has done and, in this Humanise The Numbers podcast, he shares how he's done it. I found this discussion wide-ranging, only because Robert has so many insights to share.

I hope you enjoy this discussion as much as I did and I hope you can take away one, two, three, or possibly even six or seven, high-value elements of this podcast.

Scroll down this episode page for the contact information for Robert and for the additional, downloadable resources mentioned in this podcast.

The Solution:

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TRANSCRIPT
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Connect with Robert

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START TIME	CHAPTER TITLE
1:38	Introduction
2:36	What does Humanise The Numbers mean to you?
5:15	Can you train empathy?
7:13	Overloaded client managers?
13:33	Working out fees
18:13	Different types of clients
20:38	Where is the firm going?
23:07	The team and recruitment
30:27	Values
37:30	Welcoming change
40:06	Routine
47:57	Improving the numbers
58:26	Lead the team
1:02:04	Conclusion

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For every download of this podcast we pledge to support the planting of a tree in India as part of the Sustainable Development Goal 13 Climate Action.

This project aims to collaborate with remote tribal communities to enable them to create, own and manage their own productive forest resources. Your contributions will help acres of common and privately-owned land to be covered with plantations with fruit, fodder and fuel bearing species under the ownership of respective communities. The project is focused on sustaining the local natural resources by improving livelihoods through effective management of natural resources in the respective hamlets. These plantations along with land development works will help in soil and water conservation in the region.

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Episode 90: Robert Fiford, MD at djca Accountants

The Story

The Solution:

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Trees planted!

Never Miss An Episode!

There's a new episode every week or two!

We'll send you an email as soon as it's published so you can stay on top of how you can Humanise The Numbers in your firm...

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Episode 90: Robert Fiford, MD at djca Accountants

The Story

The Solution:

SHOW NOTES

CHAPTER MARKERS

Resources relating to this podcast:

Subscribe

Trees planted!

Never Miss An Episode!

There's a new episode every week or two! We'll send you an email as soon as it's published so you can stay on top of how you can Humanise The Numbers in your firm...

Subscribe

There's a new episode every week or two!

We'll send you an email as soon as it's published so you can stay on top of how you can Humanise The Numbers in your firm...