Episode 94: Darren Glanville Resources

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Short intro video for this podcast episode

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It’s stating the obvious to say that when you and your team build the knowledge, the skills and the habits that result in deeper, more trusting, more valuable relationships with your clients, you'll end up with a more successful firm.

That success comes because deeper relationships with clients mean that they’ll stay with you longer, they’ll be more loyal, they’ll buy more services from you, they’ll be more willing to pay higher fees and, yes, they’ll recommend you to their friends in business as well.

On this Humanise The Numbers podcast with Darren Glanville, the country manager for Fathom, you'll hear Darren unpack and share his insights on how, when you and your team drop into learning mode, you are able to build deeper and more trusting relationships with your clients.

‘Learning mode’ is about being curious, and what I loved about the conversation with Darren was this blend of questions, conversations and curiosity about the past, present and future, and how this leads to those stronger, more trusting conversations and deeper relationships with clients.

By checking out this podcast with Darren, you'll tap into his experience of working with accountants over many years. You'll be signposted to the knowledge, the skills and the habits needed to enhance the quality of the relationships you and your team have with your clients. 

Tweets For This Episode 

1. Listen to this Humanise The Numbers podcast with Darren Glanville of Fathom on the importance of clarity and confidence when dealing with business owners.

https://humanisethenumbers.online/episode-94-darren-glanville-of-fathom/

2. Listen to this podcast discussion with Darren Glanville of Fathom and what the word 'transformational' means to him.

https://humanisethenumbers.online/episode-94-darren-glanville-of-fathom/

3. Listen to this podcast with Darren Glanville of Fathom on why the key to any good conversation is asking great questions.

https://humanisethenumbers.online/episode-94-darren-glanville-of-fathom/

LinkedIn Posts For This Episode

1. Listen to this podcast with Darren Glanville of Fathom as he talks about Fathom's purpose - that they exist to provide clarity and confidence to business owners.

He discusses what this means to him and to his team when they are working within the accountancy profession and with business owners, and he explains how their firm's purpose drives them to help accountants use the arbitary numbers to provide their clients with the knowledge about their business, allowing the owner to work with the accountant to plan their future.

https://humanisethenumbers.online/episode-94-darren-glanville-of-fathom/

2. Listen to this podcast with Darren Glanville of Fathom as he discusses the importance of asking the right questions, asking better questions, and how real change starts with peeling back the layers of the onion.

He recognises that this is hard for many accountants to do and that there is sometimes a reluctance to ask questions that may generate an unknown response.

Darren tells a great story about Business Development courses and salespeople and believes we are having a full circle moment - listen here.

https://humanisethenumbers.online/episode-94-darren-glanville-of-fathom/

3. Listen to this podcast with Darren Glanville of Fathom as he discusses the importance of interconnecting people, platforms and processes.

You need to have the right people, properly trained on the relevant platforms, who follow the correct frameworks and processes to ensure that they’re delivering what the customer wants.  Sometimes this means providing something that the customer didn’t know they wanted until you delivered it!

Darren believes that building the skill and building the process are joined at the hip - listen to the whole podcast here.

https://humanisethenumbers.online/episode-94-darren-glanville-of-fathom/

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Soundbite for this episode

Here is a soundbite of the interview with Darren Glanville

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