
1. Listen to this Humanise The Numbers podcast with Paul Richmond of theGrogroup as he shares why a CRM system, when used right, can make a massive difference to your firm.
2. Listen to this Humanise The Numbers podcast with Paul Richmond of theGrogroup as he discusses the rebadging of psychological safety.
3. Listen to this Humanise The Numbers podcast with Paul Richmond of theGrogroup as he talks about the importance of client deselection.
https://humanisethenumbers.online/episode-97-paul-richmond-of-thegrogroup/
1. Listen to this Humanise The Numbers podcast with Paul Richmond of theGrogroup as he discusses CRM databases and the difference they could make to accountancy firms if they were extensively used to track client calls, visits and discussions, including their importance when used across departments as a knowledge database. He strongly believes that they would not only save time and money, but that they are a massive opportunity for improving the relationships you have with your clients.
2. In this wide-ranging discussion with Paul Richmond of theGrogroup, listen as he shares some interesting stories, including what happened when one accountancy firm started tracking strategic conversations with clients, how a secretarial pool did not work and why client selection and deselection is a vital part of the future of your accountancy firm.
3. Listen to this Humanise The Numbers podcast with Paul Richmond of theGrogroup and hear him discuss the importance of constructive conflict and difficult conversations in your accountancy firms, as it shows that you have a committed team that cares about the work they are doing. It's how you handle these difficult conversations that really matters.
https://humanisethenumbers.online/episode-97-paul-richmond-of-thegrogroup/
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Here is a soundbite of the interview with Paul Richmond