March 18

Episode 9: David Belbin of Clemence Hoar Cummings

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Episode 9  - David Belbin of Clemence Hoar Cummings Accountants

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David Belbin Director

 

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Clemence Hoar Cummings

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It's unlikely any accountant would disagree with the fact that client loyalty is the cornerstone of the fees, profits, and capital value of their firm.

Also very few firms would disagree or argue with the fact that the clients that feel loyal to your firm do so because of the quality of the relationship you have with them. 

Very few firms actually track and measure either the quantity or the quality of the client interaction, number of meetings, number of zoom meetings, number of calls etc.

On this podcast, you'll hear David Belbin and Paul Shrimpling of Remarkable Practice lock horns a little bit.

They talk about Arsene Wenger and about Mike Tyson, and why this is relevant to you and your firm.
You'll hear the relevance as David brings up a really valuable point.

One of his intentions is to build a client score card.

A way of tracking and measuring the effectiveness of the relationship between him and his clients, his team, and his clients.

Check out what David's got to say about the way he and his 24 person firm builds a human interaction with their clients.  How they do it in such a way that they're building the fundamental foundations of great client loyalty and therefore fees, profits and capital value for the future.

Tweets For This Episode 

1.Listening to "Humanise the Numbers with David Belbin of Clemence Hoar Cummings" at https://humanisethenumbers.online/episode-9-david-belbin-of-chc-accountants/

2. Listen in from 15 mins 34s to hear how David Belbin of Clemence Hoar Cummings accountants dealt with the unexpected loss of a senior partner from the firm...
https://humanisethenumbers.online/episode-9-david-belbin-of-chc-accountants/

3.Listen to this podcast here and you'll her Paul  Shrimpling and David Belbin of Clemence Hoar Cummings locking horns over tv, theatre, football and how that relates to client interactions - listen in at 39m 39s
 https://humanisethenumbers.online/episode-9-david-belbin-of-chc-accountants/

4. What's your forumula for client conversations and engagement in meetings with your business owner clients?  Listen to what Paul Shrimpling and David Belbin of Clemence Hoar Cummings  flush out in their discussion on this - go straight to it at 39mins  https://humanisethenumbers.online/episode-9-david-belbin-of-chc-accountants/

LinkedIn Posts For This Episode

1. What questions are you asking your business owner clients about the repayment of the CBLS and BBLS loans

In this podcast with David Belbin - director of Clemence Hoar Cummings accountants, shares his insights, thoughts and ideas for offering more support to businesses as they ride through the post-covid months and years ahead . https://humanisethenumbers.online/episode-9-david-belbin-of-chc-accountants/

2.  In this podcast Paul Shrimpling of Remarkable Practice is discussing the use of client score cards with David Belbin of Clemence Hoar Cummings and how the sudden loss of a senior partner from the firm has highlighted how the nature and conversation with the business owner clients has had to be addressed within their firm.

https://humanisethenumbers.online/episode-9-david-belbin-of-chc-accountants/

3.  In this podcast interview between Paul Shrimpling of Remarkable Practice and David Belbin of Clemence Hoar Cummings Accountants you'll hear a discussion about transparency of portfolios throughout the firm and a road map for developing the team within the firm while building relationships with different clients and sectors.

Listen in to the podcast https://humanisethenumbers.online/episode-9-david-belbin-of-chc-accountants/

4.  At about 22 mins into this discussion between Paul Shrimpling of Remarkable Practice and David Belbin of Clemence Hoar Cummings have a healthy debate about the use of scorecards for clients and whether a scorecard is a good solution.

Listen in to the podcast https://humanisethenumbers.online/episode-9-david-belbin-of-chc-accountants/

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