Connect with Nicki
1. Listen to this Humanise The Numbers podcast with Nicki Savill of Moore Kingston Smith as she talks about the importance of face-to-face meetings with your team and your clients.
2. Listen to this Humanise The Numbers podcast with Nicki Savill of Moore Kingston Smith as she shares why it's important for junior members of the team to go to client meetings.
3. Listen to this Humanise The Numbers podcast with Nicki Savill of Moore Kingston Smith as she discusses challenging customers in a respectful way.
https://humanisethenumbers.online/episode-108-nicki-savill-of-moore-kingston-smith/
1. Listen to this Humanise The Numbers podcast with Nicki Savill of Moore Kingston Smith. Nicki discusses the importance of face-to-face meetings with clients and how they are of greater value than a meeting over Zoom or Teams. She believes face-to-face meetings enable you to ask clients questions about their goals and aspirations – what they want to achieve and what is driving them. Talking face-to-face helps you make a difference and allows the client to be more vulnerable, probably more than they would be on email or via a remote video call.
Nicki sets this example right from the start and will only respond to a proposal for services if that prospective client is willing to meet face-to-face. Listen to this fascinating podcast here:
2. Listen to this Humanise The Numbers podcast with Nicki Savill of Moore Kingston Smith. Nicki shares her thoughts about the value of her team being together in the office for team days, team leader meetings and for all training and development. This is very important to Nicki, as she believes working remotely all the time dehumanises some of the day-to-day activities and that being together helps the team understand each other and connect on a personal level. Listen to more here:
3. Listen to this Humanise The Numbers podcast with Nicki Savill of Moore Kingston Smith as she talks about team development and training. She shares how, over the last 18 months, they have been working with some team members to help them become more comfortable in a client-facing role. These members of the team have gone through a training programme focusing on mindset and behaviours. This training has encouraged them to be more confident in having face-to-face client conversations and has equipped them with the necessary tools to have these conversations, including being okay with not knowing the answer or getting things wrong at times.
Nicki recognises that for some members of the team this has not been easy. They have to build their confidence to ask courageous questions and to not be afraid of failing. Listen in for more of Nicki's insights around the importance of team development.
https://humanisethenumbers.online/episode-108-nicki-savill-of-moore-kingston-smith/
<div id="buzzsprout-player-15016568"></div><script src="https://www.buzzsprout.com/1164563/15016568-nicki-savill-partner-and-head-of-outsourcing-at-moore-kingston-smith.js?container_id=buzzsprout-player-15016568&player=small" type="text/javascript" charset="utf-8"></script>
Here is a soundbite of the interview with Nicki Savill