In a world of uncertainty and volatility, this is a fair question to ask yourself: "How do I best help the next client that's sat in my office?" In this podcast discussion with Michael Ford of Castaway, Michael brilliantly unpacks how you and your team can talk with clients about the future of their business in such a way that they see you as a genuine, trusted guide to their success. There are many nuggets of value in this conversation with Michael, and he communicates very effectively about how to make conversations work with your clients so that you can be seen as one of their most valuable partners in business. If you're interested in improving conversations with your clients then listen to this podcast with Michael Ford and scroll down this podcast’s episode page for the contact information for Michael and for the additional downloadable resources mentioned in the podcast. |
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Remarkable Practice Client Manager Programme
You secure your firm’s future growth and profitability when your clients are loyal, recommend you more, buy additional services and are open to regular price increases.
And what drives all of that?
Not just technical quality. Not just deadlines met.
It’s the behaviour and mindset of your client managers.
When your client managers improve how they engage and care for clients, your firm’s results improve.
So the question is: Could you be doing more to build your client managers’ skills and mindset?
That’s exactly what our Client Manager Programme is designed to do.
It helps client managers:
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Your Firm’s Future – by Douglas Aitken and Paul Shrimpling of Remarkable Practice
In a world of constant change, uncertainty, and increasing client expectations, one thing separates ambitious firms from the rest: strategic health.
In our book, Your Firm’s Future, we share a practical framework built around 8 essential questions that will help you assess and build your firm's strategic health.
Why does strategic health matter so much? Because when your firm is strategically healthy, it benefits your team, your clients, in fact, everyone connected with your firm.
Strategic health isn’t just an internal metric. It delivers a better outcome for everyone connected to your firm.
Click the button below to take the strategic health of your firm seriously by completing our Strategic Health Diagnostic
or
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