Connect with Vipul
How do you Humanise the Numbers in your firm so that your people connect with the clients you work with in a much deeper way? So that as a result your clients are loyal to you, they buy more from you and they even recommend you more than they otherwise would have done?
In this Humanise The Numbers podcast with Vipul Sheth of AdvanceTrack Outsourcing, you'll hear Vipul share a number of insights from his experience of working with many dozens of firms across the UK and the rest of the world, about the small things, the little things, the valuable things.
Actually, they're not that small, because what we really talk about on the podcast is the obsession that builds in the health and the future success of your firm, which is connected to client relationships.
So why not join Vipul and myself on this Humanise The Numbers podcast and hear what he’s seen work in many of the firms he works with and see how you can improve one or two things so that you get the results you want, by literally Humanising The Numbers in your accountancy firm.
1. Listening to Humanise The Numbers with Vipul Sheth of AdvanceTrack outsourcing.
ii) How do you provide experience to your less senior team members so that they can understand how your clients tick?
iii) How do you know if any of your team members would really like to build experience of working with clients more closely - rather than just delivering sets of accounts and doing the technical work?
iv) Do your clients want one point of contact with your firm only, or is that what you want? https://humanisethenumbers.online/episode-37-vipul-sheth-advancetrack-outsourcing-humanise-the-numbers/
1.Here's Paul Shrimpling sharing the review of his conversation with Vipul Sheth of AdvanceTrack outsourcing. You'll hear Vipul's powerful approach to building the confidence of upcoming team members about getting into client meetings and making it ok for them to do that.
(embed this video)
2. Do your clients have only one point of contact for your firm? In this discussion with Vipul Sheth of AdvanceTrack outsourcing you'll hear Vipul describe a scenario that makes it clear that one point of contact can be a source of frustration and disappointment to your client and is a missed client care opportunity. Listen in from 29m 50s to hear this part of the conversation.
3. What is the true mechanism for building trust between your firm and your firm's clients. In this conversation with Vipul Sheth of AdvanceTrack you'll hear Vipul very clearly describe how he sees this mechanism playing out in successful firms.
Listen in from 32m 42s...
4. How do you build up the skill or redistribute the skills across your team so that as a whole, the team is balanced and optimised.
Vipul Sheth digs into the importance of this and how best to deploy specific talents in your firm. You'll hear more on this from 36 minutes in to this podcast
Here is a soundbite of the interview with Vipul Sheth