How would one of your favourite business owner clients feel if they were approached by another accountancy firm that was genuinely wholeheartedly committed to building a better future for them and their business.
I've just interviewed that accountancy firm - they're called Wood and Disney.
I've interviewed Brendon Howlett, one of the owner directors of Wood and Disney.
And he shares what's behind the firm's corporate focus...
Building Better Futures, which I'm fairly certain applies to the team, just as much as it applies to the clients. Brendon shares some insight, some knowledge around what and how they make the most of that central purpose. He also shares how their central purpose influences their conversations with their clients and the impact it has on client loyalty.
That commitment to building better futures brings them new clients, especially given the challenges we've had in recent months.
And, when you've had a chance to listen, I'd really appreciate you dropping me a line. Let me know what you thought and what you've got out of this podcast interview.
Hope you enjoy it.
"During the early Covid period we were really able to embrace the situation and talk to our clients.
Perhaps more, and on a more regular basis than we've ever done before.
And I think that's really cemented some of those relationships - it's really strengthened them and they've stayed with us. "
Connect with Brendon Howlett
Introduction to Brendon and Wood and Disney Chartered Accountants
Real time accountants with the human touch
Tracking and measuring the firm's performance - what are the KPIs
What do you want to be known for as a firm?
What do you do to ensure that that build a better future conversation takes place every month with every A grade client
Over the last 12 or 18 months, what would you put down as being one of the lumpy successes of the firm?
Client contact and Covid
What's the new way of working for Wood and Disney in 2021
Click the play button below and use the slider on the audio below to get quickly to the chapters in the podcast.