Episode 70: Michael Hemme Resources


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Promo Video Link

Short intro video for this podcast episode

Episode introduction copy

How do you change, even as a sole practitioner, the tone of the work in your firm so that you become increasingly valuable to your clients, so that your clients are willing to pay more money for what you do with them and for them?

In this podcast discussion with Michael Hemme of MDH, an accountancy firm in Croydon, you’ll hear Michael share what he’s doing to build what he calls “soft” skills. I call them hard, because I think that the human skills, the conversation skills, come less naturally to accountants because of the way they’re trained and because of their focus on the numbers.

But those human skills, those conversation skills, ultimately determine your true value in your clients’ hearts and minds, and Michael seems wholeheartedly committed to building the knowledge and skills of his team so that they can have more high-value conversations with his clients.

It's a really worthwhile conversation on many levels, including his willingness to actually dig out some ancient history – he talks about a Dale Carnegie book, which is the best part of 50 years old, and on which I relied in my early formative years in business, and he uses the insights and the principles of great conversation that were the same 50 years ago as they are today.

He then works with his team on developing those skills so that he builds stronger relationships or, rather, his team build stronger relationships with his clients. Clients become more loyal, they’re more likely to recommend the firm and they’re more likely and happier to pay more as well.

If you are tempted to listen to what Michael’s got to say in more detail, please go to humanisethenumbers.online or to your favourite podcast platform and look out for that podcast with Michael Hemme.

Tweets For This Episode 

1. Listen to this fascinating Humanise The Numbers podcast with Michael Hemme of MDH Accountants on the importance of his team having the skills to have valuable client conversations.


2. Listen to this podcast discussion with Michael Hemme of MDH Accountants, you will hear his determinatin to work on his teams 'soft skills' to enable conversations to happen more often with clients.


3. Listen to this podcast with Michael Hemme of MDH as his shares some of his insights on the importance of stronger relationships with your clients.


LinkedIn Posts For This Episode

1. In this review I'll be sharing the highlights of a fascinating discussion with Michael Hemme of MDH Accountants in Croydon. Michael talks about what he is doing to build the 'soft skills' of his team, to give them the confidence to have the right conversation with their clients and improve the relationships with the clients because these conversations are happening more often and are of deeper value. Michaels passion for his team to have these conversations is clear to hear. Listen here.


2. Listen to this podcast discussion with Michael Hemme of MDH Accountants. Michael is investing a great deal of time and effort in empowering his team to have greater value driven, deeper and more regular conversations with their clients. Listen to the insights from Michael here.


3. Listen to this Humanise The Numbers Podcast with Michael Hemme


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Soundbite for this episode

Here is a soundbite of the interview with Michael Hemme